Payment Information

Association Pay (ACH) Quick Guidelines BB&T Association Services 727-549-1202 or toll-free at 888-722-6669

Association Pay (ACH), deduct payments automatically from a checking or savings account at a U.S. financial institution.  Payments are debited on the 3rd of the month. If the 3rd is on a weekend or holiday, accounts are debited the next business day

▪ Payments can be debited from a checking or savings account at any U.S. financial institution
▪ Payments cannot be deducted from a foreign bank, including a Canadian bank
▪ Available for special assessment payments of four payments or more

Enroll in Association Pay

Complete a separate authorization for each eligible payment obligation.

Enroll Online (Association must be signed up for BB&T Online Payment System)

1.) Enroll online through the 25th of the month to be effective for the next debit month
2.) Homeowners can enroll online by going to BBT.com/Payments and clicking the Pay Now link
3.) Enter the bill pay account number and unit or serial number from the coupon for the payment obligation

Select the Online Association Pay Enrollment link and complete the requested information
4.) A receipt will display at the end of the transaction with the automatic payment start date

Enroll by U.S. Mail

1.) New paper authorization forms must be received by the 20th of the month to be effective for the next debit month. If the 20th falls on a weekend or holiday, the deadline is the last business day prior to the 20th.
2.) Complete the Association Pay Authorization form included in the coupon book or statement
3.) All authorizations must be completed and signed by an authorized signer on the account to be debited ▪ Mail the completed authorization form to: BB&T Association Services, P.O. Box 2914, Largo, FL 33779-2914 ▪ A Welcome Letter with the automatic start date will be mailed to the homeowner

How to Cancel Association Pay

Cancel requests must be received by the 27th of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.* Association Pay debits will not cease until the Bank has received an ACH cancellation request in writing. BB&T is not responsible for reimbursement of payments made when a homeowner has failed to cancel their Association Pay service. Special Assessment ACH payments will be cancelled on the stop date provided with the order.

Cancellation by Homeowner

Complete an Association Pay Cancel form located on BBT.com/Payments or BB&T Online Payment System, or submit a letter requesting the cancellation of Association Pay and mail to: BB&T Association Services, P.O. Box 2914, Largo, FL 33779-2914.

Cancellation by Management Company

Cancel online using Unit Manager in Web Vault.

Cancellation by the Bank

BB&T will cancel a homeowner’s Association Pay (ACH) if the homeowner has two ACH returns for Insufficient Funds (NSF) within a six month period. In this instance, or for any other reason the bank deems it necessary to cancel the ACH Authorization, BB&T will send an Association Pay Return notice by U.S. mail to the management company or self-managed association. The notice includes an alert that the ACH Authorization has been cancelled, the amount of the ACH return, and any applicable fees charged. When the ACH Authorization is cancelled by the bank, payments will no longer be automatically debited, alternative payment arrangements should be made with the homeowner.

If coupons have not been printed for the current payment frequency the Bank may terminate payment-processing services. If payment processing services are terminated by the bank, you will be notified. Homeowners will not be able to enroll in Association Pay and existing ACH enrollments will be cancelled.

How to Change Association Pay

Association Services must receive requests to change Association Pay by the 27th of the month to be effective the next debit month. If the 27h falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.* Association Pay Change Forms are available through the BB&T Online Payment System or BBT.com/Payments for the homeowner and through the Web Vault Forms Menu for the Management Company or self-managed association.

1.) Debit Account Changes – The homeowner, management companies or self-managed associations can submit debit account changes on a change request signed by an authorized signer on the account that is debited.
2.)Unit Number Changes –Management companies or self-managed associations can submit unit number changes on a change request.
3.)Amount Changes – Only management companies or self-managed associations can submit a request to change the debit amount. These requests are not accepted from homeowners or authorized signers on the account that is debited. ACH NACHA Rules (National Automated Clearing House Association) that govern automatic debits require you to provide written notification to your homeowners ten (10) calendar days in advance of any changes in the amount being debited from their account.

Within your homeowner notice, it is recommended that you include the name of the association, the date the debit will occur, the amount of the debit and the reason for the change. When the bank is asked to process a change to the debit amount we may ask for a copy of the letter you are sending to homeowners.

Association Pay Adjustments

1.)Adjustments to Association Pay can be processed if an error was made by BB&T.  Revised 1/2018 BB&T. Member FDIC ▪ Adjustments cannot be made prior to the time the homeowner was set up on Association Pay
2.) Any other adjustments are at the sole discretion of BB&T when the error was not made by us and may require an indemnification agreement
*Some exceptions may apply. See an Association Pay Calendar for additional deadline information. Fees for management of units on Association Pay are included in the Per Unit Pricing for management companies and self-managed associations. Fees for Association Pay Return Items are included in the Addendum to the BB&T Business Services Pricing Guide for Association Services.